Tents & Events - Frequently Asked Questions

What are your showroom hours?: Tents and Events Party Rentals is open Monday through Friday from 9:00am to 5:00pm and on Saturday from 9:00am to 1:00pm. If your schedule does not allow you to visit us at these times, please contact us to schedule an appointment that will meet your needs.
Can someone visit my home or event site for an estimate or consultation?: Yes this service is free of charge. Tents and Events have a staff of event consultants that will be glad to visit your site in preparation for your event. Please contact us to setup an appointment.
What are you delivery hours?: Our standard delivery hours are from 8:00am to 5:00pm, Monday through Saturday. However, we do understand that many locations, venues and events do not fall within these parameters, and therefore, we do operate 24 hours a day, seven days a week to meet your event requirements. Deliveries, installations and pickups that do not fall within our standard delivery hours will be charged additional fees.
Do you require a security deposit?: Yes we require a 50% deposit to reserve all tents and tent accessory rental items. The 50% deposit will be applied to your balance upon collection of the final payment.
What is your cancellation policy?: Any tents or tenting accessories cancelled less than 10 days prior to the delivery date are subject to loss of your 50% deposit.
Do you offer discounts for non-profit organizations, schools, churches, caterers and other event professionals?: Yes we do, please contact Tents and Events to inquire the discounts we offer.
Do you charge for delivery?: Yes, we do. The delivery charge is based on your zip code and any special requirements. Please see call to receive an exact price.
Do your driver's set-up the equipment and take down the equipment?: Our delivery and personnel installs and breaks down all tents, dance floor, stage, flooring, and lighting that we have installed. This cost is included in our delivery price. Table and chairs are set up and taken down for an additional fee. Items such as china, glasses, linens, flatware and other rental items are to be set-up and broke down by the customer.
Am I responsible for cleaning any of the equipment?: It is not necessary to wash or hand-clean any of the equipment, but we do ask that you remove all food particles, scrape all chinaware clean and place the items back into their appropriate containers.
How should I return tablecloths?: Please make sure all tablecloths are clean of food and placed into cloth sack provided; if cloth bag is lost or not provided place linens in a pile near other rental equipment. Do not place linens in solid color trash bags as they sometimes get mistaken for trash! Please do not place soiled linens inside a plastic bag as this will cause them to mildew.
If I do not use equipment and return it un-opened can I get a refund?: Unfortunately once the equipment is accepted for delivery we can not refund any portion.
Can I make changes to my order?: Yes, however changes the week of your event are not encouraged. This leads to confusion for all parties involved. Changes prior to the week before your event are pending the availability of requested items. If you cancel previously reserved items 10 days before your event you may be subject to cancellation charges. It is best to review your contract the week before your event to avoid additional charges.
Do I need a permit for my event?: Almost every municipality or state requires permits if. Permit requirements vary depending on the size of the tent or location. Even if you are not renting a tent a permit may be required. Every Town building department has different requirements and it is best to check with them. Charges also vary per town. You can obtain the permits yourself, but to avoid complications it is best to have us obtain them for you. All of our tents meet flame retardant requirements.
What is my responsibility for preparing the event site?: When renting a tent it is the renter’s responsibility to clear the predetermined area of installation from obstructions. Obstructions include but are not limited to: furniture, plants, children’s toys, vehicles, snow and hanging plants.
What is my responsibility for accepting delivery and pick-up of rental items?: It is best to have yourself or a representative available upon delivery and pickup, to confirm placement, and quantity. We can leave or pick up without a representative with a layout and permission.

If possible clear your driveway of vehicles; this will avoid any delays in your delivery.
Once the equipment has been accepted for delivery, it is the client’s responsibility to return it in the same condition. If any equipment is broken, damaged, or missing we will send an additional invoice for this equipment.

Do not leave equipment in an uncovered area. The equipment must be kept “undercover” to avoid damage from rain, snow, wind or any other elements. Any damage due to equipment left uncovered will result in additional invoicing. Please safeguard the equipment and be sure it is protected and secured from the weather when not in use to avoid this matter.
Items must be placed in the same location they were placed when delivered.: Chairs and tables must be folded, stacked, and placed back into the bags if applicable. Glassware, china, serving pieces and flatware should be rinsed free of food particles and placed back into their respective racks or containers.

Fountains, chafing dishes, and concession equipment must be cleared of liquid or food particles and rinsed out if necessary.
What if I have sprinklers or underground utilities where the tent is to be installed?: As our delivery personnel cannot possibly know the location of any pipes, cables, electrical lines, septic, or sprinklers systems at the installation site; we suggest contacting the company who installed your sprinklers and making a call to “Call Before You Dig” which is a service offered by the utility companies to properly mark the area of installation.