Tents and Party Rents is open Monday through Friday
from 9:00am to 4:00pm. If your
schedule does not allow you to visit us at these times, please
contact us to schedule an appointment that will meet your needs.
Can someone visit my home or event site for an estimate or
consultation?
Yes this service is free of charge. Tents and Party Rents have a
staff of event consultants that will be glad to visit your site in
preparation for your event. Please contact us to setup an
appointment.
What are you delivery hours?
Our standard delivery hours are from 9:00am to 5:00pm, Monday
through Friday. However, we do understand that many locations,
venues and events do not fall within these parameters, and
therefore, we do operate after hours to meet
your event requirements. Deliveries, installations and pickups that
do not fall within our standard delivery hours will be charged
additional fees.
What do you require to confirm a reservation?
All rental items are subject to availability until confirmed with a minimum 50% down payment. Balance is due 14 days before delivery or Will Call.
What is your cancellation policy?
If cancelled 15 or more days in advance there is a 50% cancellation fee. If cancelled 14-4 days, 75% cancellation fee, 3 days or less, 100% cancellation fee. Changes within 14 days are subject to change/restocking fees and availability and are strongly discouraged within 7 days.
Do you charge for delivery?
Yes, we do. The delivery charge is based on your location and
any special requirements. Please call to receive a quote.
Do your driver's set-up the equipment and take down the
equipment?
Our delivery crew sets up and tears down all tents,
dance floor, stage, flooring and lighting. Table and chairs may be set up and taken down for an additional fee.
Am I responsible for cleaning any of the equipment?
It is not necessary to wash or hand-clean any of the equipment,
but we do ask that you remove all food particles, scrape all
chinaware clean and place the items back into their appropriate
containers.
How should I return tablecloths?
Please make sure all tablecloths are clean of food and placed
into cloth sack provided; if cloth bag is lost or not provided place
linens in a pile near other rental equipment. Do not
place linens in solid color trash bags as they sometimes get
mistaken for trash! Please do not place soiled linens inside a
plastic bag as this will cause them to mildew.
If I do not use equipment and return it un-opened can I get a
refund?
Unfortunately once the equipment is accepted for delivery we can
not refund any portion.
Can I make changes to my order?
Yes, however changes the week of your event are not encouraged.
This leads to confusion for all parties involved. Changes prior to
the week before your event are pending the availability of requested
items. If you cancel previously reserved items 10 days before your
event you may be subject to cancellation charges. It is best to
review your contract the week before your event to avoid additional
charges.
What is my responsibility for preparing the event site?
When renting a tent it is the renter’s responsibility to clear
the predetermined area of installation from obstructions.
Obstructions include but are not limited to: furniture, plants,
children’s toys, vehicles, snow and hanging plants.
What is my responsibility for accepting delivery and pick-up of
rental items?
It is best to have yourself or a representative available upon
delivery and pickup, to confirm placement, and quantity. We can
leave or pick up without a representative with a layout and
permission.
If possible clear your driveway of vehicles; this will avoid any
delays in your delivery.
Once the equipment has been accepted for delivery, it is the
client’s responsibility to return it in the same condition. If any
equipment is broken, damaged, or missing we will send an additional
invoice for this equipment.
Do not leave equipment in an uncovered area. The equipment must be
kept “undercover” to avoid damage from rain, snow, wind or any other
elements. Any damage due to equipment left uncovered will result in
additional invoicing. Please safeguard the equipment and be sure it
is protected and secured from the weather when not in use to avoid
this matter.
Items must be placed in the same location they were placed when
delivered.
Chairs and tables must be folded, stacked, and placed back into
the bags if applicable. Glassware, china, serving pieces and
flatware should be rinsed free of food particles and placed back
into their respective racks or containers.
Fountains, chafing dishes, and concession equipment must be cleared
of liquid or food particles and rinsed out if necessary.
What if I have sprinklers or underground utilities where the
tent is to be installed?
As our delivery personnel cannot possibly know the location of
any pipes, cables, electrical lines, septic, or sprinklers systems
at the installation site; we suggest contacting the company who
installed your sprinklers and making a call to “Call Before You Dig”
which is a service offered by the utility companies to properly mark
the area of installation.